FAQ

Here you can find answers to some of the most frequently asked questions about LND.  If you cannot find answers to your questions here, please refer to the Contact page and call or email us.

Where is LND Inc. located?

LND Inc. is located at 3230 Lawson Boulevard, Oceanside, New York 11572. The plant is five miles east of JFK airport and is easily accessible by car or by the Long Island Railroad. See the map below for the exact location.

Driving directions:
From LaGuardia Airport
  • Follow airport exit to Grand Central Parkway – Eastern Long Island
  • Grand Central Parkway to exit 23S – Cross Island Parkway South
  • Cross Island Parkway to Southern State Parkway – Exit from left lane
  • Southern State Parkway to exit 17S – Hempstead Ave.
  • Stay left at fork on to Ocean Ave.
  • Ocean Ave. to Atlantic Ave. Turn left on Atlantic (Wendys on corner)
  • Cross over railroad tracks – turn right on to Lawson Blvd.
  • 1/2 mile on Lawson to LND. (3230 on right side)
From Kennedy Airport
  • Follow airport exit to Belt Parkway – Eastern Long Island
  • Belt Parkway to Southern State Parkway – (Right two lanes)
  • Southern State Parkway to exit 17S – Hempstead Ave.
  • Stay left at fork on to Ocean Ave.
  • Ocean Ave. to Atlantic Ave. Turn left on Atlantic (Wendys on corner)
  • Cross over railroad tracks – turn right on to Lawson Blvd.
  • 1/2 mile on Lawson to LND. (3230 on right side)
From Eastern Long Island
  • Southern State Parkway to exit 17S – Hempstead Ave.
  • Stay left at fork on to Ocean Ave.
  • Ocean Ave. to Atlantic Ave. Turn left on Atlantic (Wendys on corner)
  • Cross over railroad tracks – turn right on to Lawson Blvd.
  • 1/2 mile on Lawson to LND. (3230 on right side)
Arriving By Train:
  • From New York City’s Pennsylvania Station or from the Air Train connection at Jamaica Station in Queens, board the Long Beach train.
  • Take the Long Beach train to Oceanside.
  • LND is 200 yards from the south end the Oceanside station.
Please note that you can click on the map and drag it in any direction to view connecting roads.
How can I obtain a copy of the LND Quality Management System Manual, Quality Certifications and QPL (military product) Certification?

Click here to download a copy of the LND Quality Management System Manual

To download a copy of the LND supplier manual click here. For more information, please contact Rosie Scalzi QA Manager

What are the Customer Return Instructions?

IF AN LND PRODUCT MALFUNCTIONS DURING A WARRANTY PERIOD, the unit should be carefully checked to determine that the unit is, in fact, at fault.

LND should then be contacted to determine if it is necessary for the unit to be returned for inspection and repair, or if the customer may be able to further check the unit. In the event that it is necessary to return the unit, the problem should be described to Customer Service and return authorization obtained.  The product should then be adequately packaged to insure no further damage in transit and shipped prepaid to: LND, Inc. 3230 Lawson Blvd., Oceanside, N.Y. 11572.

Please include:

  • a description of the problem you are having with the unit;
  • the name and phone number of the person to contact in case further information is required regarding the unit;
  • complete shipping instructions for the return of the unit to your facility;
  • if possible, your original purchase order number for the unit.

For “out of warranty repairs”* the customer will be invoiced for repair charges. Include (or send under separate cover) a purchase order to cover repair charges. If an estimate is required before issuance of a purchase order, state so and provide the name and phone number of the person to be contacted with the estimate.

Please follow the above instructions for obtaining return authorization and shipping the unit. Allow 4 to 6 weeks after receipt at LND for repair of the unit.

For international returns, please state on commercial invoice that items areUSA manufactured goods”.  Do not ship goods with a freight forwarder unless it is necessary for hazmat shipping. Goods must be shipped door to door without cost to LND. We request items be returned prepaid with UPS, Federal Express, TNT or Express Mail Service (EMS).  If goods are dangerous goods/hazmat, detectors must be shipped in compliance with US Code of Federal Regulations Title 49, in addition to applicable international dangerous goods regulations, e.g. IATA/ICAO, IMDG, ADR/RID.  Refer to 49 CFR Section 171.22.

*”Out of warranty repairs” are defined as repairs to units which have been in the field more than 6 months from date of sale by LND, Inc., or repairs to units which although less than 6 months old, may not be considered under warranty, as stated in the LND, Inc. published “Limited Warranty”

 

1-913-0006-00

How can I obtain a copy of the LND ISO 9001 Certificate?

You may download a copy of our ISO Certification here

If my order requires an export license, how long will it take to get approved?

Normally, it takes the Bureau of Industry and Security (BIS) four to six weeks (from date of submission) to review and process an export license application. If the license requires a more in-depth review by additional agencies (DOE, DOD, DOS), the process could be as long as 90 days, but those cases are rare. Providing a detailed End-User Statement (EUS) and a completed and signed BIS711 will certainly expedite the license application filing process. The EUS and BIS711 are available from LND Sales Dept.

What is the warranty on LND products?

The warranty period is six months.

Do I need a return authorization number to send a product back to LND?

Return Authorization numbers are currently not required. Please contact the LND Sales and Customer Service Department before returning any items.

Is an SDS available for my product?

LND has produced selected SDS’s for customers who require them. Please contact Rosie Scalzi if you require an SDS for an LND product.

What is QPL (Qualified Product List) qualification?

Before the Department of Defense (DoD) can purchase or procure services, products or materials for use by the U.S. Military, these items must be inspected and tested to government specifications. After extensive testing and inspections, those items that meet the specifications are considered to be “qualified” for DoD procurement.

DoD maintains QPLs (Qualified Product Lists) for various programs and these lists show the products’ government designation (also referred to as a “JAN” number) and the authorized vendor or supplier.

LND currently has six (6) electron tubes that have been qualified for DoD procurement.

Which LND products must be shipped as Dangerous Goods/Hazardous Material?

Generally, detectors containing gas at pressures above 2260 Torr (absolute pressure at 20 degrees C) or containing flammable or toxic gas must be shipped as Dangerous Goods/Hazardous Material. The majority of our detectors may ship under section 173.310 of 49CFR or as excepted quantities under the IATA regulations. Please see the specific examples below, and do not hesitate to contact us if you have questions.

The following special permit is used for the vast majority of Helium-3 tubes, Ionization Chambers and tubes containing Hydrogen, Methane or Propane:

DOT SP 14183

The following special permit is used for three specific high-pressure Ionization chamber designs:

DOT SP 10529

For international shipments, include the corresponding Competent Authority Approval with the DOT Special permit:

Approval for DOT SP 14183

Approval for DOT SP 10529

Exceptions for small detectors containing non-flammable, non-toxic gas at pressures above 2260 Torr at 20 degrees C:

Detectors with volumes of 30cc or less can ship as IATA excepted quantities when transported by air. Detectors containing 100 milligrams or less of gas can ship as not-restricted under IATA special provision A69.Detectors with volumes of 30cc or less can ship as IATA excepted quantities when transported by air. Detectors containing 100 milligrams or less of gas can ship as not-restricted under IATA special provision A69.

 

Exceptions for Boron trifluoride neutron detectors:

Detectors containing 1 gram or less of Boron trifluoride, and filled to not more than 105 kPa absolute at 20 degrees C, are not subject to the hazardous materials regulations. All modes of transportation are allowed, including passenger aircraft. Please refer to IATA special provision A190 and U.S. DOT special provision 238.

Detectors containing more than 1 gram of Boron trifluoride, but not more than 12.8 grams, and filled to not more than 105 kPa absolute at 20 degrees C, must be shipped under IATA special provision A190 and/or DOT special provision 238. These special provisions allow for all modes of transportation, both domestic and international, except passenger aircraft.

In order to comply with special provision A190 and special provision 238, detectors must be shipped in a sealed plastic bag or plastic liner along with an absorbent capable of absorbing all of the gas contained in the detectors. Activated alumina is an effective absorbent for Boron trifluoride, and should be used in a ratio of 6:1, absorbent to BF3. For example, a detector containing 1 gram of BF3 must be packaged with a minimum of 6 grams of activated alumina.

Radiation detection equipment that uses Boron trifluoride neutron detectors as components installed inside of polyethylene neutron moderating enclosures will be in compliance with the special provisions, provided that activated alumina is included in the plastic enclosure and the plastic enclosure is hermetically sealed with a gasket.

Detectors containing more than 12.8 grams of Boron trifluoride and/or at pressures exceeding 105 kPa absolute at 20 degrees C, must ship under LND’s DOT Special Permit 12087 and A2 competent authority approval. See links below.

DOT SP 12087

When using DOT SP 12087 for international shipments, you must include LND’s A2 Competent Authority Approval:When using DOT SP 12087 for international shipments, you must include LND’s A2 Competent Authority Approval:

A2 Approval

Transport Canada:
LND has two Permits of Equivalent Level of Safety from Transport Canada.

PELS 8810
PELS 8402

What are the ECCN numbers for LND products?

Most of LND’s detectors have been classified as ECCN EAR99 or 1A999 by the Bureau of Industry and Security (BIS).  Certain models of our 3He tubes are covered by the ECCN 1C232.  Our BF3 detectors and B10 lined detectors have been assigned ECCN 1A999 by BIS.